Privacy Policy
Effective October 27, 2026
SpareCall LLC ("SpareCall", "we", "us") provides an AI receptionist that answers missed calls for local service businesses ("customers") and sends them call summaries. This policy explains what information we collect, how we use it, and the choices you have. Questions: hello@sparecall.com.
Information we collect
- Business customer information: name, business name, email address, mobile number, business phone number, website, services, hours and service area, and billing details needed to provide and bill for the service. If you share your website, we review its public content to draft your receptionist's script.
- Caller information: when someone calls a business that uses SpareCall, we process the caller's phone number, the details they share (such as name, address and the job they need done), and call recordings or transcripts used to produce the summary.
- Phone and SMS data: mobile numbers that receive our text messages, message content, delivery status, timestamps, and records of SMS opt-in consent and opt-out requests.
- Website: our website does not use advertising trackers or third-party analytics. Our hosting provider may keep standard server logs (such as IP address and browser type) for security.
How we use information
- To answer calls the business misses, take messages, send call summaries and urgent call alerts to the business owner, and show call logs, summaries and recordings in the business's dashboard.
- To send service text messages, such as call summaries and account notices, to customers who have opted in.
- To send dashboard sign-in links by email.
- To provide support, bill for the service, prevent spam and abuse, and comply with law.
SMS and mobile information
We do not sell, rent, or share mobile phone numbers or SMS opt-in consent with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with service providers (such as our messaging carrier partners) that deliver messages on our behalf.
Demo callers: if you call a SpareCall demo line, we only text a sample summary to your number if you agree to it during the call. That message is a one-time demo text, and we don't use your number for marketing.
You can opt out of text messages at any time by replying STOP. You will receive one message confirming you've been unsubscribed. For help, reply HELP or email hello@sparecall.com. Message frequency varies. Message and data rates may apply.
How we share information
We share information only as needed to run the service: with the business customer whose line was called (they receive the caller's message), with service providers that host our systems and carry calls and text messages, and when required by law or to protect rights and safety. We do not sell personal information.
Data retention and security
We keep call and message records only as long as needed to provide the service to our customers, meet legal obligations, and resolve disputes, and then delete them. We use reasonable administrative and technical safeguards, including encryption in transit, to protect information.
Your choices
You may request access to, correction of, or deletion of your personal information by emailing hello@sparecall.com. Reply STOP to any text to stop receiving messages.
Children
SpareCall is a business service and is not directed to children under 13.
Changes
We may update this policy. We'll post the new version here with a new effective date.
Contact
SpareCall LLC, Littleton, Colorado
hello@sparecall.com